Delivery & Returns

DELIVERY

Standard EU delivery for every order above €200,00 is free. If you placed an order below this amount, you will be charged with shipping costs. The delivery time (because of Covid19) can variate. When ordering online, you will receive a confirmation mail and the expected delivery time. After we have sent the items, you will receive an email from us with your track and trace so you can follow your package. 

RETURNING

You can easily return your order within 14 days of receiving your order. We will transfer your money back to your account once we have the items back in the store and they are unused. Please note that we don't provide a free return system, so the costs are on you.

Please follow these steps if you want to return your purchase: 

- Original price card is attached. 

- Original packaging / box

- Printed invoice/ note with your name and order number

- Please make sure that the item(s) are unused and in their original packaging including price tags etc.

- Close the shipping box and tape it securely.

- Label the box with the following return shipping address:

Velour Amsterdam

Huidenstraat 14h

1016 ES Amsterdam

For further questions please contact us at: [email protected]